continuumgbl.comTransforming Your Customer Experience (CX)

Now hiring for all positions. Click here to apply! Search for: Company Who We Are What We Do Our Leadership Solutions Digital CX Transformation Inbound Services Outbound Services Back Office Industries Automotive Communications Fintech Healthcare Public Sector Travel, Hospitality & Entertainment News Resources Agent Experience Customer Experience Processes & Best Practices Tools & Technology Contact Us Explore Careers Company Who We Are What We Do Our Leadership Solutions Digital CX Transformation Inbound Services Outbound Services Back Office Industries Automotive Communications Fintech Healthcare Public Sector Travel, Hospitality & Entertainment News Resources Agent Experience Customer Experience Processes & Best Practices Tools & Technology Contact Us Explore Careers Home CGS@Admin 2024-01-12T06:00:28+00:00 Continuum Global Solutions Acquires Faneuil, Inc. Read More We are pleased to announce the acquisition of Faneuil, Inc, a business process outsourcing company specializing in Public Utilities, Government and Healthcare services. The acquisition of Faneuil adds to Continuum’s growing industry vertical portfolio including Healthcare, Media & Telecom, and Public Sector. New partnership with Sanas.AI to enhance customer experience. Read More By advancing the company’s AI agenda with this new partnership, Continuum Global Solutions agents can provide a local experience for customers while being a part of a global organization. Allowing agents from far reaching locals to be heard locally revolutionizes every interaction by naturalizing accents and eliminating distracting background noise in today’s hybrid work environment. New contact center location opens in the Philippines! Read More Home to more than 1,000 employees, our Cebu location is our newest showcase for our global operating model. With modern interior design and esthetics, the new location focuses on employee well-being, making sure our people have a great place to work. Continuum drives improved outcomes in real-time with verint. Read More Read how Continuum partnered with Verint and increased agent productivity by 11%, recovered $3 million worth of hours of agent productivity and capacity, and increased overall communication and management of remote teams. We build customer experiences to grow brand loyalty. Read More Our innovative solutions transform the customer experience (CX) and build brand loyalty. Whether you need an on or offshore solution, we leverage the best voice, chat, email, social media, and AI technologies available to offer unmatched security, flexibility, and scalability. Incredible people living our values, every day. Read More Our people created and defined our vision, mission, and core values. We’re proud of our can-do culture where employees work together to make the ordinary exceptional. Compassion and care when your healthcare consumers need it most. Read More Your customers deserve the best experience, especially when they are the most vulnerable. Our collective life experiences enhance our ability to deliver support with empathy and humanity on a regular basis. We’re Continuum Global Solutions, where innovative solutions transform the customer experience (CX) and build brand loyalty. With 14,000 global employees dedicated to problem-solving and exceptional customer experiences, we’re in business to help you grow yours. In a digital world, customer experience (CX) is critical to your bottom line. That’s why we’re constantly looking for the latest advanced technology and how we can apply it to a solution to make your customers smile. Our Solutions Act Bold. Be Passionate. It takes a diverse team with different life experiences and points of view to generate innovative ideas. These collective experiences define our culture, enhance our ability to relate to customers, and deliver customer care with empathy. View Our Careers Page 0 Million+ Customers Served Annually 0 k Employees Around The World We’re in Business to Help You Grow Yours. Through our industry-leading services, we’ll help you transform your customer experience and boost your bottom line. Our process-transformation approach will help increase overall satisfaction by optimizing the customer experience at every touchpoint. Inbound Services Customer Service Tech Support Billing Escalations Account Management Outbound Services Inside Sales Welcome Calls Customer Satisfaction Recording Customer Relationship Management Back-Office Ticket Processing Application Verification Contract & Case Management Billing & Account Management Digital CX Transformation Multichannel Integration AI Assisted Agents Predictive Analytics CX Process Consulting Learn More Industries At Continuum, we know there is no one size fits all” solution. Your customers expect and deserve great experiences customized to your industry and company. That’s why we partner with you to craft a CX solution to make your customers happy. Our innovative solutions transform your customer experience and build brand loyalty. Explore Industries Travel, Hospitality & Entertainment Healthcare Public Sector Automotive Fintech Communications People Focused. Innovation Driven. Our global team of experienced customer care professionals provides multilingual support when your customers need it most. 6,700 2,900 1,100 2,900 0 k Global Employees 0 Countries 0 + Languages Be Different. Be You. We respect the dignity and worth of every person. Our employees shape our culture—just one of the ways we embrace our differences. Learn About Our Culture Continuum Global Solutions 3824 Cedar Springs Road #801-1678 Dallas, TX 75219 OUR COMPANY Who We Are What We Do Our Leadership Careers News SOLUTIONS Inbound Services Outbound Services Back Office Digital CX Transformation INDUSTRIES Automotive Communications Fintech Healthcare Public Sector Travel, Hospitality & Entertainment Copyright ©2024 Continuum Global Solutions, LLC | All Rights Reserved | Privacy Policy | Purchase Order Terms & Conditions Page load link Manage Cookie Consent To provide a more relevant experience for you, we use cookies to ensure that we give you the best experience on our website. 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